Virtual Office Services – FAQs

What you need to know

Company Service Providers, including mail forwarding providers, are required to adhere to Anti Money Laundering Regulations. In circumstances where we are not working with you face to face, we will require identification checks to take place.

Maciver Project Services, trading as Stornoway Business Hub, is registered for the provision of this service. Anti-Money Laundering Registration Number: XXML00000141031.

Provision of Identification Documents

We have a registration procedure for all customers with services that require identification. The information required is outline on our Virtual Office Application page. Alternatively we can arrange for transfer of documentation by file transfer service. Please contact us by email to arrange this.

Non-UK customers – We may require notarised or solicitor certified copies of your documents and a translation if not written in English. We will contact you if this is needed. Please note we can not return the notarised documents to you.

Occasionally we may request that customers provide original documents by post for checking. Alternatively, you may provide copies of documents that have been correctly certified by a solicitor or notary public. Please post identification to us at our address below:

Stornoway Business Hub – Virtual Office Services
9 Bank Street

What are the Anti-Money Laundering Regulations?

UK businesses that provide certain services to companies are required to register with HMRC. We are required to identify our clients when we provide services that form an ongoing ‘business relationship’. For more information. visit the HMRC page:

Customer requirements

Customers are asked to complete a registration form and provide identification. This applies to customers with corporate company structures such as Limited Companies where we will require identification documents of each director, partner, or person with significant control.

ID Document Reviews

We are required to make regular checks on the identity documents we hold on file for our clients. We reserve the right to request further documents if required.

Will the service be activated before we receive ID Documents?

No, we are legally required to obtain satisfactory ID documents to comply with Anti-Money Laundering Regulations before we start our services. Please do not use our address services until you have supplied the requested documents and we have confirmed activation.

What happens if ID cannot be verified?

As part of our Anti-Money Laundering policy we will attempt to verify the ID documents provided. If we are unable to do so we may request certified documents. Similarly, if the documents relate to an individual from a high risk country we may not be able to provide the service. If we cannot verify the identity documents and/or if these relate to an individual residing in a high risk country, we will not be able to set up the service and your fee may be forfeited. We will contact you to discuss this should this be the case.